Terms and Conditions of your Order.
Please read these Terms and Conditions carefully before placing your order with Elmsleigh cakes .
By proceeding with a purchase (be it via phone, email or in person) you are accepting the Terms and conditions below.
An order is not placed until you have received a confirmation email from myself. Although I will always try to accommodate every booking I cannot guarantee that the availability will not be compromised in the period between enquiry and order.
After your order has been confirmed any alterations may carry an additional charge. This will depend on any materials and time required to make these changes
Wedding cakes , for all wedding cakes , including cheese cakes, I require either a 50% or £50 non-refundable booking fee, preferably at time of booking or at least 12 weeks prior to the wedding date. The remainder to be paid no later than 4 weeks before the wedding date.
For all other cakes I require either a 50% or £20 non-refundable booking fee at time of booking or within 7 days of booking, the remainder to be given upon collection. For orders with collection less than 7 days , full payment is required at time of booking and is non-refundable.
I cannot take orders without a booking fee, your cake is not booked in unless this is paid and the "slot" maybe taken by someone else.
I would ask that if you wish to cancel your cake order you give me seven days notice. Any materials purchased for your cake will be deducted from your deposit, and if there any excess then this maybe returned to yourself, dependant on the amount of time invested to that point.
For any cancellations within 7 days of the delivery date I request that you pay the full amount for the cake whether or not you take delivery of it. In very rare and exceptional circumstances (such as a family emergency) I reserve the right to cancel a cake at any time. No charges will be made, and all money paid will be refunded but no compensation will be payable should this occur.
Collection or Delivery
Wedding cakes, the cost of these cakes can include my delivery to venue on the day of the wedding and cake construction onsite, please call to discuss further Deliveries of over 10 miles will be charged at 0.40 per mile.However as stated below a representative must be present to sign off the cake
All cakes can be collected from my home, although it is best to phone and organise a date and time as I am always running around after the kids.
All cakes must be transported on a flat surface, ideally the boot or foot well of the car. Having seen the result of sudden stops I would not recommend that cakes are carried on the front or rear seats of the car or, in some cases, on a passengers lap. Please also bear in mind that some of the cakes are very heavy, so care must be taken at all time.
You, will be required to sign a release form to say you have accepted the cake in perfect condition and that you accept responsibility for the cake. Sorry but I cannot be held responsible for accidents after they have left my care , although if you have a whoops, please feel free to call me and if I can help I will .
I pride myself in making high quality cakes so take time and care with every order. Should you have a problem with your cake I would ask that you return it, in it's entirety, on the next working day. If I agree there is a fault then I will refund no more than the value of the cake.
Unfortunately, I am unable to give any further compensation.
Cake storage and Shelf Life
I recommend that all cakes are stored in a cool dark place on a flat sturdy surface in the box provided, this not only prevents any dust etc settling on the cake but in my experiance it helps to keep little fingers away.
Dont be tempted to store cakes in the fridge as this will cause condensation to form when it is removed from the fridge , this may damage the icing and decoration.
My cakes will stay fresh for a minimum of 7 days from delivery or collection. My rich fruit cakes have a minimum shelf life of 6 months.
Elmsleigh cakes may at any time, at its sole discretion, amend, vary or modify these Terms Conditions without notice.
My appoligies for being so formal but needs must, if you have any further questions please feel free to contact my and I will help in any way that I can.
Terms and conditions used by kind permission from my good friend Cath, of Wish Cakes, from Chandlers Ford.
* some images used are represential of cakes and are used only for website